Digital Transformation is all about 4 key aspects (Data, Process, Technology & Organizational Change) of your Business. For an example, do you have a chatbot to answer you customer queries or a person who does 9 to 5 job?. Just try to answer the below questions to see if your business is digitally transformed or ready to be transformed!
Digital Transformation for a business is more important than ever before since the outbreak of COVID19. Businesses failing to transform digitally might risk losing a major chunk of their revenue to its digital competitor. If you are still confused what to do,
Analyze your business and your needs and draft clear plan on what all process you have to digitize and what technologies you need
Launch your business online (if not done yet) and provide value added services understanding your customer needs.
Develop a complete working model (a software/ an Application) of your business idea and improve your customer reach!
Start tracking real data and opt for technologies/tools to automate your repeated work packages.
Change in mindset of the leadership team in prioritizing customer experience improvement is the key to trigger transformation. Recording of Data and use of those real data to understand consumer behavior is the first step towards digitalization
It may not seem to be optional for businesses to transform digitally in the recent days. But, there is no need to abandon your complete business model in pursuit of Digitalization! You need to find the right mix so that your business finds the synergy.
Although Data, Process and Technology signifies the Digital Transformation, Organizational change (Driving people for change) is the key factor which makes it possible and realize your digitalization dream.
It is not an immediate process! Digital transformation services for small businesses take around 6 months to an year for completion. For larger businesses and organizations it can take up to 5 years!
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